Grow on TalentLMS. But don’t grow it alone.
Realize your training’s true potential with responsive round-the-clock support
“Everything they do is done with a smile. TalentLMS provides fantastic service that is both knowledgeable and accessible. They believe in what they do and are always looking to improve their first-class service. I would highly recommend them!”
Paul B. on G2
Rely on real solutions, offered by real people
Designed for users of any tech level, TalentLMS is the intuitive training platform to grow your teams without a hiccup. But, if you’re ever unsure of how something works, or want to unlock your portal’s true potential, just drop the TalentLMS team a line. You’ve got questions, so get answers from actual humans. Without a single chatbot in sight.
Onboarding
Live chat
Phone support
Priority email support
Account manager
Unlimited email support
Email support as easy as 1-2-3
TalentLMS primarily offers email support. And that support’s available on all TalentLMS plans. Yes, even the free one. Get the help you need, when you need it, from the convenience of your portal’s menu.
STEP 1
Contact support from your portal’s help menu.
STEP 2
Email confirmation of ticket submission sent automatically.
STEP 3
Your solution arrives in 2 hours’ time (5-1 a.m. UTC).
Never out of touch
As you progress to larger plans, and your L&D program grows, it’s always reassuring to know someone has your back. And that someone knows the platform inside out. Which is why you’ve got more than one way to reach the knowledgeable team at TalentLMS.
Priority email
Faster response times from the people with solutions.
Monday-Friday
5 AM – 10 PM
UTC
Available on Pro and Enterprise plans.
Live chat
Instant messaging for instant answers.
Monday to Friday
Open hours 6 AM – 11 PM
UTC
Available on Pro and Enterprise plans.
Phone
The direct line to plain-talking reps.
Monday-Friday
3 AM – 11 PM
UTC
Available on Enterprise plan.
Training success goes way beyond the point of sale —TalentLMS takes you there
Onboarding
Every plan comes with an onboarding call. You’ll be given tips and tricks from the people who know TalentLMS like the back of their hands. The Pro plan comes with 3 months of onboarding where you’ll learn how to tailor TalentLMS to your exact use case and kick start your training journey.
Account Manager
Opt for an Enterprise plan and skip the ticketing process by connecting with a dedicated Account Manager (AM). Your AM will be your first port of call for any help you need. Whether it’s a quick fix by email or an in-depth video call, you can trust in unlimited guided advice.
24/7 self-service help
Even when the TalentLMS team’s not online (everyone needs to sleep!), you’ve still got options. Plumb the in-depth knowledge in the help center, learn advanced use cases in recorded webinars, or follow along with handy video tutorials on YouTube.
Help center
Read step-by-step articles on everything TalentLMS. From importing users to creating courses, and more—it’s all written down for you.
Webinars
Master TalentLMS with recorded webinars (or sign up for the next one). Get the most from your portal with expert insights.
Video Tutorials
More of a visual learner? TalentLMS has you covered. Watch a wealth of knowledge, explained in clear terms, from the convenience of YouTube.
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