Giving Advice (Confidently)
Duration10'
No. of mini-lessons4
ResourcesTakeaway Tasks
Duration 10'
No. of mini-lessons 4
Resources Takeaway Tasks
Course overview
It’s your first week at your new job. A customer asks you for advice about a product. You feel like you don’t know the products well enough yet, so you seek help from a co-worker. But the store is busy, and no one’s free to give you a hand. You hesitate, then mumble something about this week’s deals. The customer looks confused. They leave the store empty-handed. That’s not the way it’s supposed to go, right?
The ability to deliver accurate and appropriate advice with confidence, is an important retail skill. This course will help your retail teams focus on listening to the customer, become experts in products or services, and increase their confidence so customers trust them.
What's covered
The importance of focusing on the customer's needs
How to help the customer choose products or services
How to apply strategies to boost your confidence when giving advice
Why your teams need this course
This course is for all retail workers who want to be more confident when giving advice to customers. They’ll learn why it’s important to focus on what the customer wants, how to help them make informed choices, and how to increase their own confidence.
Accredited by CPD
TalentLibrary is recognized as reaching the standards and benchmarks required by the Continuing Professional Development (CPD) Certification Service.
The CPD Certification Service is the world’s leading and largest independent accreditation organization for professional development courses across all industry sectors.
