Sales Listening Skills
Duration10'
No. of mini-lessons4
ResourcesDevelopment Plan
Duration 10'
No. of mini-lessons 4
Resources Development Plan
Course overview
It’s not always easy to focus on what your customer is saying. You might be thinking about your next meeting, your phone ringing or your email pinging. These distractions happen regularly, after all. It’s natural that your concentration can lapse when you aren’t actively listening. But if you don’t, your regular sales pitch is less likely to be effective. You need to hear what they have to say for a better result.
Listening effectively during the sales process is an essential skill. It’ll help you earn mutual trust, connect and build relationships, make fewer mistakes, and even enhance your product and customer knowledge. It’s also great for improving your social skills and increasing your overall sales performance. This course will explain how to listen effectively.
What's covered
The difference between hearing and listening, and how this applies to increasing sales
Effective sales listening techniques
The signs of poor listenings to avoid
Why your teams need this course
Everyone should brush up on their listening skills, but especially those working in sales who want to close that deal. Listening effectively allows them to better understand customers' problems, so they can solve them. This course will teach your sales team how to become effective “active” listeners. It will also give tips and techniques they can use all the time, that’ll improve their whole sales pitch.
Accredited by CPD
TalentLibrary is recognized as reaching the standards and benchmarks required by the Continuing Professional Development (CPD) Certification Service.
The CPD Certification Service is the world’s leading and largest independent accreditation organization for professional development courses across all industry sectors.
