Conflict Management Using EQ
Duration10'
No. of mini-lessons4
ResourcesDevelopment Plan
Duration 10'
No. of mini-lessons 4
Resources Development Plan
Course overview
All workplaces feature conflicts. These range from complaints about colleagues who don’t clean up after themselves, to power struggles, and professional jealousy. Conflict management is a useful tool for helping to alleviate such challenges. But while there are lots of conflict management skills you can learn, effectively handling and resolving conflict requires something else: emotional intelligence, or EQ.
EQ is the ability to recognize and understand your emotions and those of others, and to manage your own emotions. Developing their EQ means your teams will be able to assess their own feelings, acknowledge and empathize with those of their colleagues, and handle and resolve conflict more effectively as a result.
What's covered
The importance of conflict management
The key role of EQ in resolving conflict
Effective ways to manage conflict using EQ
Why your teams need this course
Conflict always involves emotions, so improving their awareness of their own and others’ emotional triggers means your teams can effectively manage tensions and disputes. Suitable for everyone, this course will show your teams why using EQ can help to prevent conflicts from escalating.
Accredited by CPD
TalentLibrary is recognized as reaching the standards and benchmarks required by the Continuing Professional Development (CPD) Certification Service.
The CPD Certification Service is the world’s leading and largest independent accreditation organization for professional development courses across all industry sectors.
